Veterinary Defence 

Adverse Incidents

Contact the VDA for advice and guidance by email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

or dial the VDA’s TOLLFREE 24/7 hotline 855 757 5700 

every time you experience an event, incident or dispute that has the potential to turn bad! There is a friendly, empathetic and competent VDA Consultant waiting to help you.

The VDA is managed by members of the veterinary profession who are experts in legal defense. There are many medical defense organizations in the world, but only two veterinary defense organizations - the VDA, and the VDS in the United Kingdom! 

The VDA is the only Veterinary Defence Organization in the USA and Canada.

It is obviously in the best interests of any veterinarian that any adverse incident or owner grievance be managed as soon as possible in order to stop it from escalating into a formal Claim, a  Veterinary Board complaint or a civil lawsuit. Examples of adverse incidents include a treatment that failed, an anesthetic death or an owner unhappy with advice or an explanation.

The VDA has built a wealth of experience dealing with Board complaints and veterinary negligence legislation around the world since 1992. You will be provided with advice and guidance on how to manage the owner and the patient; how to undo any damage that has already occurred to your defense; and what steps to take next.

You will be asked to send specific information and documentation to the Consultant. This will form the basis of your defense, and the VDA will proceed to formulate your defense. The VDA will stay in contact with you and will manage your case through the subsequent stages right until the case has been concluded. Most disputes are resolved with the VDA’s Alternate Dispute Resolution Program (see Dispute Resolution in the next block). The VDA also provides a unique full-service Board complaints defense program, including compiling the member’s responses to the allegations, as well as all correspondence with the Board, and will arrange expert witnesses and legal representation for hearings and trials as necessary.

Veterinary practitioners face a multitude of risks and stresses. Veterinary Boards, in general, are becoming more and more aggressive in their role as professional regulator. Litigation is more easily accessible to the public than ever before.

The VDA’s effective management of incidents vastly reduces the threat to your professional life, your health and your mental well-being.