Dear VDA
Many thanks for your correspondence, I acknowledge its contents and accept your findings. I will state again the care of all our animals at the XYZ Practice has always been exemplary, my initial letter to Dr A was reluctantly sent on the advice of the treating vet. We have always held Dr A in very high regard and wish to apologise if we have caused her any stress as this was never our intent.
Thank you for your time and attention in this matter
DF (animal owner)


Thank you for coming back to me. I have red your report and wish to thank you for your time and effort in attending to my complaint I do not wish to continue with this matter and consider it finalized. I appreciate you help and assistance in this matter and and the professional way it was handled and wish you success in the good work you do.


" I really needed to address my concerns, if I had not I would have sincerely regretted it for many years.This was never intended to cause distress to those concerned, as I am aware that Vets in particular have a very difficult profession.  The matter is now closed as far as I am concerned. Thank you for your close attention to this matter".